Global Delivery Model

Global Delivery Model

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Global Delivery Model is the most successful outsourcing model amongst all the other models. It’s a combination of onsite model and offshore model. In the global delivery model the service provider has its offshore development centers spread out across the entire globe. The service provider can use the resources of their partners located around the globe instead of having their own centers around the globe, to follow a global delivery model. This provides the client with a large working team with varied qualities and expertise in different fields and service providers to serve the customers efficiently and satisfactorily without having a huge workforce.

Tasks accomplished by the onsite team:

• Understanding the client’s requirements.
• Directly interacting with the client to get a better idea of their needs and changes in them, if any.
• Acting as a mediator between the client and the offshore development centers.
• Planning & Designing the initial steps of the project.
• Allocation of Tasks amongst the available resources.
• Testing the outcome of the project in tandem with the client’s team.
• Executing the project successfully at the client’s place.
• Provide the required support for maintenance.

Tasks accomplished at the offshore development center:

• Detailed design that will be continuation of what the onsite team designed.
• Deciding any specific technological requirements for the project.
• Development.
• Testing before handing over to onsite team.
• Continuous technical support.

Advantages of Global Delivery Model:

• Lower Risks: In case of any disaster/emergency at one of the offshore centers, the work continues at or is transferred to other offshore development centers. So the risk involved is low.
• Round-the-clock productivity: 24*7 work cycle becomes possible because of the time-zone difference.
• Best Results: Accomplishment of high quality work is possible, as the client will get the benefit of skilled manpower spread out across the globe.
• Shorter lead-time: Shorter project completion time as the work is completed by a number of offshore development centers working together with the same target.
• Cost benefits: The cost saving benefits for the client resulting from offshore outsourcing is also appreciable.
• No new employee additions required: The service provider can provide the client with a large working team with varied skill set, which the client may not be able to employ for just the task at hand.
• No possibility of communication gap: Onsite team, which will be in direct contact with the client, is able to understand the client’s needs in a better way. So no chance of misunderstanding the client’s needs.
• Faster Response: Because of onsite team’s presence response to changes in client’s requirements is fast.

Global delivery model is preferred:

·         Where the client requires that the job be done in a quick manner, which is made possible by the number of offshore teams working together towards the completion of the task.

·         Where the project is very big requiring sufficient skilled manpower to complete the task.

 

Hurdles:

Having a perfect co-ordination between all the offshore development centers and that too in accordance with the client’s satisfaction is a big task. However this limitation can be overcome today by making the best possible use of the most modern means of communication.

Example: MachroTech is one of the leading Ecommerce Consulting companies following a Global Delivery Model. With its business presence in Bridgeport, CT, USA and an Offshore Software Development center in Pune, India, MachroTech serves its clients on a 24*7 model to meet their technology requirements